Privacy Policy for Beauty By Doctor Pty Ltd

Introduction
Beauty By Doctor Pty Ltd ("we," "us," or "our") is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) and applicable guidelines under the Privacy Act 1988 (Cth). This Privacy Policy applies to our services and products offered at Beauty By Doctor, a cosmetic medicine clinic located at 197 Old South Head Rd, Bondi Junction, NSW 2022, phone 02 9388 9191, and ABN 11 645 987 462. It describes how we collect, use, disclose, and handle your personal information and how you can access and correct your information.

Personal Information We Collect
When you visit our site, make a purchase, or interact with our services, we may collect various types of personal information:

Device Information: We may collect information about your device, including web browser, IP address, time zone, and cookies installed on your device. As you browse the site, we may collect information about individual web pages or products viewed, websites or search terms that referred you to the site, and how you interact with the site.
Order Information: When you make or attempt to make a purchase, we collect your name, billing and shipping address, payment information (including credit card numbers), email address, and phone number.
Sensitive Information: Information about your physical and mental health, medical history, medications, allergies, adverse events, family history, risk factors, and other health-related information necessary for providing our services.
Other Personal Information: Includes your name, contact details, date of birth, emergency contact details, payment history, treatment details, before and after photographs, healthcare identifiers, and any other information you provide voluntarily.

How We Collect Your Personal Information
Beauty By Doctor will not collect or monitor any personal information about an individual without their consent. The only personal information collected is that provided by a client or prospective client voluntarily.

You do not need to identify yourself when you deal with us (e.g. to find out more about treatments or products); however, in certain situations, we will only deal with individuals who have identified themselves to us.

We collect personal information directly from you when you:
Register or complete a client form at our clinic.
Purchase a treatment or product.
Interact with us via our website, email, SMS, phone, or social media.
Provide it to us in other forms such as letters or during consultations.

In some instances, we may collect personal information from third parties such as your guardian, other healthcare providers, your health fund, Medicare, or the Department of Veteran's Affairs.

Use of Personal Information
We use your personal information to:
Provide and manage our services, including fulfilling orders, processing payments, arranging shipping, and providing invoices and order confirmations.
Communicate with you regarding your treatment, appointments, and other relevant information.
Screen for potential risk or fraud.
Improve and optimise our site and services, including generating analytics and assessing marketing and advertising campaigns.
Conduct business activities such as financial claims, practice audits, and accreditation.
Comply with legal and regulatory requirements.

Sensitive information will only be used to provide services to clients. It will not be used or disclosed for any other purposes without consent, except when disclosure may be required by law or is necessary to protect the rights or property of Beauty By Doctor or any member of the public or to lessen a serious threat to a person's health or safety.

Sharing Your Personal Information
We may share your personal information with third parties to help us use your personal information as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: Shopify Privacy Policy.
We use Timely to power our online bookings, appointment deposits, and gift voucher sales. You can read more about how Timely uses your personal information here: Timely Privacy Policy.
We use Aglow to power our membership subscriptions. You can read more about how Aglow uses your personal information here: Aglow Privacy Policy.
We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your personal information here: Google Privacy Policy. You can opt out of Google Analytics here: Google Analytics Opt-out.

We may employ other companies or service providers to assist us in providing our services, including (but not limited to) marketing, market research, mail-house services, hosting and product development services, analysis of client lists, and consulting services. These third parties may have access to personal information that is needed to perform their specific function. They cannot use that information for other purposes.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising
We may use your personal information for targeted advertising or marketing communications. Beauty By Doctor does not send advertising information without obtaining prior consent. If an individual receives communications from us which they do not wish to receive, they may remove their name from the marketing database by contacting us through the contact page on the website or unsubscribing from the marketing material (where available).You can opt out of targeted advertising through the following links:
Facebook: Facebook Settings
Google: Google Settings
Bing: Bing Ads Settings
For more information on targeted advertising, visit the Network Advertising Initiative's educational page.

Do Not Track
We do not alter our data collection and use practices when we detect a Do Not Track signal from your browser.

Your Rights
You have the right to access, correct, update, or delete your personal information. If you wish to exercise this right, please contact us using the contact information provided below.

Data Retention
We retain your personal information for as long as necessary to provide our services or as required by law. When you place an order, we maintain your order information for our records unless you request its deletion.

Security
We take reasonable steps to secure your personal information, whether in digital format on secure servers or in locked areas for hard copies. We use encryption, firewalls, and secure passwords to protect your information. All staff and contractors at Beauty By Doctor are required to observe the obligations of confidentiality in the course of their employment/contract and are required to sign confidentiality agreements.

All due care will be taken to ensure the protection of your privacy during the transfer, storage, and use of your personal information. However, you acknowledge that data transmission over the internet is inherently insecure and that we cannot guarantee the security of data you send over the internet.

Links to Other Websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any changes will be posted on our website.

Minors
The site is not intended for individuals under the age of 18.

Contact Us
For more information about our privacy practices, questions, or complaints, please contact us by email at info@beautybydoctor.com.au or by mail at:
Beauty By Doctor Pty Ltd
197 Old South Head Rd
Bondi Junction, NSW 2022 Australia

You may also contact the Office of the Australian Information Commissioner:
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
Online Form: Privacy Complaint Form